Our aim is simple: you shouldn't pay for something you haven't had a fair chance to try.
Last updated: 7 October 2026
Every YENU ERP account starts with a 30-day free trial, and we don't ask for a card to start it. Nothing is charged until you actively choose a plan and set up payment after the trial. If YENU ERP isn't right for your business, you can simply stop using it during the trial and you'll never be charged.
You can cancel a monthly subscription at any time from your account settings. Cancelling stops the next renewal, but we don't refund the days remaining in a period you've already paid for, since you retain full access through the end of that period.
If something genuinely went wrong - you were charged by mistake, charged twice, or a feature you were promised didn't work as described - email us within 7 days of the charge and we'll make it right.
If you've paid for a year upfront and decide to cancel partway through, email us and we'll refund the unused full months on a pro-rata basis. There's no need to explain why - we'd just like to know how we could have done better.
Email [email protected] with your account email and the charge you're asking about. We aim to respond within 2 business days, and approved refunds are processed within 5-10 business days, landing back on the same payment method you used (timing after that point depends on your bank or card issuer).
This policy covers genuine billing issues and the cases above. It doesn't cover: a change of mind well after the free trial (that's exactly what the 30-day trial is for), or an account suspended or closed for breaching our Terms of Service.
Questions about billing or this policy: [email protected] · +94 76 85 33361 · +960 9460275.
